1. Scope of this policy
GEARTOCARE primarily provides professional and digital services. Refunds and cancellations therefore depend on the agreed scope, work already performed, committed resources and external costs. A signed proposal may set service-specific terms.
2. Project and advance payments
An advance payment may be required before work begins, and some projects use milestone payments. These payments reserve capacity and fund the agreed work. The applicable quotation or invoice explains the schedule.
3. Cancellation before work begins
If a project is cancelled before work begins, we will review whether any resources were allocated or third-party expenses incurred. An eligible remaining amount may be refunded after those reasonable costs are deducted.
4. Cancellation after work begins
Payments corresponding to completed work, allocated resources or completed milestones are generally non-refundable. We will review the work completed and the agreement with the client before confirming any balance or possible refund.
5. Digital marketing and third-party costs
Advertising spend paid to platforms such as Meta or Google is not refundable by GEARTOCARE. Domains, hosting, software subscriptions, APIs, licences and other external charges are normally non-refundable once purchased, unless the provider itself grants a refund that can be passed on.
6. Retainer services
For ongoing monthly services, the notice period and billing treatment are set out in the relevant proposal. Cancellation normally applies from the next billing cycle after the agreed notice period. Work performed during the current paid period and committed third-party costs remain payable.
7. Refund requests and processing
To request a review, email geartocare@gmail.com and include your name, invoice or payment reference, the service involved and the reason for the request. We may ask for additional information to verify and assess it.
If a refund is approved, we generally process it within 7–10 business days. The time for funds to appear in your account can vary by bank or payment provider.
8. Updates and contact
We may update this policy as our services or requirements change. The latest version will appear here with an updated date. For questions, email geartocare@gmail.com or call +91-9960904902. GEARTOCARE's registered company address is Mankapur, Nagpur, Maharashtra 440030, India.